FAQ: plans, limits, billing

Current prices and plan lineups live on the pricing page and in the Subscription section of the panel. This page explains how it all works.

What plans limit

The core counters:

• Projects — how many workspaces you can have.
• Operators per project — team size in each project.
• AI conversations per month — dialogs where the AI replied at least once (details).
• Triggers — how many proactive scenarios can be active.
• Closed-dialog retention — how many days closed ticket history stays available.

Plus per-plan features: own email domain, custom roles, calls, white-label and more — the full comparison table is on the Subscription page.

Trial

Starts automatically when you create your first project — nothing to enter. After the trial the project falls back to free limits; paid features show a lock until you upgrade.

Payment

The subscription is billed through Shopify: connect a Shopify store to the project and the TicketON charge lands in the store's bill — next to the rest of your business subscriptions. There's no other payment method right now: without a connected store, the payment button will ask you to connect one in Channels.

Upgrade and downgrade any time from Subscription.

Buying extra AI conversations

If the AI quota runs out mid-month, buy a conversation pack: it adds to the current month's quota and expires with it. Bigger packs cost less per conversation. The Buy more button is in AI → Configuration.

Common questions

What if I downgrade with more projects/operators than the new limit? Extra projects get blocked (no data is deleted) — everything comes back when you return to a suitable plan.

AI quota ran out — are customers left hanging? No: the AI goes quiet, tickets flow to operators as usual.

Do closed dialogs older than the retention period disappear? They stop being available in the panel after the plan's retention window. Need long history — pick a plan with a longer one.

Are ratings, calls, white-label on my plan? Check the comparison table in Subscription — locked features show which plan unlocks them.