Connect Gmail

For teams whose support already lives in a Gmail / Google Workspace mailbox and who'd rather not touch DNS. Connects in a couple of minutes via Google sign-in.

Want replies from your own domain and no Gmail limits? See the Own domain method. A channel has one active method at a time — you can switch on the channel settings page whenever you like.

Connecting

1. Channels → Add channel → Email, pick the Gmail method.
2. Click the Google sign-in button and grant mailbox access.
3. After confirming you're returned straight to the channel settings — done, the channel is live.

On first connect TicketON also picks up the mailbox's recent unread emails — the first tickets appear immediately, no need to email yourself.

How it works

• New emails to the mailbox become tickets in Chats; the conversation stays in one thread.
• An operator's reply goes out from your own Gmail mailbox — the customer sees the familiar address, and the message shows up in Gmail's Sent folder too.
• The email channel is inbound-only: the customer writes first; you can't start a new thread from the panel.

Gmail limitations — the honest part

• Up to a minute of delay. The mailbox is polled roughly every 60 seconds, so emails don't appear instantly. For email support that's a normal pace.
• Gmail's daily sending limits. A Google-side restriction for any app; heavy reply volume will hit it. The own-domain method has no such limits.
• Revoke the app's access in Google settings and the channel stops receiving — reconnect it the same way.

After connecting

• Set up the auto-reply, signature and rating email — they work the same for every connection method.
• If volume grows, switch the channel to your own domain: the support address becomes yours and the limits go away.