Getting started
Project, channels, team — from zero to the first ticket.
8 articles
Set up TicketON from scratch: project → channel → first ticket From sign-up to your first answered conversation — in about 10 minutes. TicketON panel tour What lives where: Chats, the AI section, analytics and project settings. Install the chat widget on your website The embed script, allowed domains and how to verify it works. Install on a Shopify store The Shopify App Store app: storefront chat plus the customer's orders right in the ticket. Connect a Telegram bot Create a bot in BotFather and receive Telegram conversations as tickets. Email on your own domain: DNS records step by step Connect help@your-domain: DKIM and MX at your registrar, verifying sending and receiving. Connect Gmail Incoming Gmail messages become tickets; replies go out from the same mailbox. Team: invites, roles, 2FA Invite links, system and custom roles with permissions, account protection.
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