Set up TicketON from scratch: project → channel → first ticket

TicketON collects customer conversations from your website chat, Telegram, email and Shopify into one workspace. This guide walks the shortest path: create a project, connect your first channel, answer your first ticket.

Step 1. Create a project

A project is the workspace of one brand or store: its channels, team, settings and analytics.

1. Sign up at app.ticketon.io.
2. Click Create project, give it a name and (optionally) a logo.

You can have several projects — say, one per store — and switch between them in one click from the home screen.

Step 2. Connect your first channel

Open Channels inside the project and click Add channel. There are four to choose from:

Channel	What it is	Pick it first if
Web widget	Chat on your website	You have a website — 5-minute install
Telegram	A bot your customers message	Your audience lives in Telegram
Email	Support mailbox → tickets	You do support via help@your-domain
Shopify	Widget + store data in chat	Your store runs on Shopify

Step-by-step guides: widget on your site, Telegram bot, email on your own domain, Gmail and Shopify store.

Step 3. Invite the team

In Team members, create an invite — a colleague follows the link and lands in the project. Permissions are managed with roles (owner, operator, or a custom role). The number of operators depends on your plan.

Working solo? Skip this step entirely.

Step 4. The first ticket

Message yourself: open the site with the widget installed (or the bot, or send an email) and ask a question as a customer would.

A ticket appears in Chats: the conversation list with filters on the left, the thread in the middle, the customer card on the right. Type a reply and send — the customer gets it in the same channel they wrote from.

Close the ticket with the Close ticket button in the dialog header — the customer is asked whether the issue is solved, and after closing they receive a rating request (if CSAT is enabled).

What's next

• Turn on the AI agent — it answers routine questions itself and hands the hard ones to an operator.
• Add canned replies for frequent questions.
• Take the panel tour — five minutes to know where everything lives.