Install on a Shopify store

The Shopify channel is more than storefront chat. Once connected, TicketON sees the store: the ticket shows the customer's orders, cart and LTV, the AI agent answers from your catalog, and order actions are available right in the conversation.

Step 1. Install the app

1. Install TicketON AI Live Chat from the Shopify App Store.
2. Shopify asks you to approve the app's permissions — confirm.
3. You're returned to the TicketON connect page: sign in to an existing account or create one — the store binds to the project you pick.

You can also start from the panel: Channels → Add channel → Shopify, enter the store address (mystore.com or mystore.myshopify.com both work) — the same Shopify sign-in follows.

Step 2. The chat is already on your storefront

No theme editing needed: once connected, the widget appears on your store pages automatically. Open the storefront and check the chat button in the bottom-right corner; its look is configured in the channel settings.

Step 3. Let the catalog sync

Right after connecting, TicketON indexes the store for AI: products, variants, prices and stock, pages and policies (shipping, returns). Progress is visible in AI → Knowledge; while indexing runs you'll see a “warming up” status. It takes minutes.

What you get in the ticket

• Customer card: orders, total spent, customer tags, current cart.
• Order actions from the conversation — add an item to the customer's cart, track a shipment; the AI agent can perform some of them itself or with your confirmation.
• TicketON subscription billing via Shopify — the charge lands in the store's bill (details).

Good to know

• One store = one channel in a project. Several stores — several channels (or projects, whichever suits the team).
• The storefront widget is the same web widget: appearance, articles and triggers are configured the same way (appearance, triggers).
• Re-sync the catalog with the Sync button in AI → Knowledge after big changes in the store.