Help center
How to set up and use TicketON
Popular:
Getting started
Project, channels, team — from zero to the first ticket.
8 articles
Working in chats
Tickets, canned replies, copilot, calls, contacts.
2 articles
Widget & triggers
Appearance, in-widget articles, proactive messages, CSAT.
0 articles
AI agent
Knowledge base, modes, Shopify actions, playground.
3 articles
Analytics
Quality, sales and team dashboards, audit log.
0 articles
Plans & account
Limits, payment — including via Shopify, white-label.
1 article
Troubleshooting
Emails not arriving, widget missing, silent push.
1 article
Popular articles
FAQ: plans, limits, billing Plans & account Set up TicketON from scratch: project → channel → first ticket Getting started Emails not arriving: the DNS/MX checklist Troubleshooting Tickets: statuses, topics, tags, priorities, closing Working in chats AI agent overview AI agent TicketON panel tour Getting started
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